Explanation of administrative options.
Admin configuration details.
1 - Agent Working Hours
Configure when agent handoff is available.
The chatbot shows the agent‑handoff button only during working hours.
- Weekly schedule – set work hours and lunch by weekday.
- Holidays – configure public holidays and other days off.
2 - Chatbot Texts
Configure the chatbot’s default phrases.
Change the text options and click Save to update the chatbot’s default phrases. Good phrasing guides users well.
